She Didn’t Want to Pay the Tip for Her Meal Because the Machine Added It Automatically and Now She Wonders if She Was Wrong

A woman recently questioned whether she was in the wrong for refusing to pay a tip that was automatically added by a card machine. Although she felt embarrassed afterward, she wasn’t sure if she was wrong. Here’s what she had to say:

They went out for fast food

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The young woman and her boyfriend visited a local bubble tea place in their town for lunch and drinks. The establishment wasn’t a full-service restaurant. In this place, customers ordered at the front desk and had their numbers called out when their order was ready.

She didn’t know a tip was expected

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“I always thought the rule was that you tip in sit-down restaurants where you are being served but not in places where you grab something at the counter,” the woman said. She explained that she always tipped at least 20% in sit-down restaurants.

They were told the price

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When she ordered, the staff member behind the register informed her that the total would be around $35 for their meals and drinks, which was more than they would usually spend because they were paying off student loans, but this was a nice treat.

There was an automatic tip

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The young woman inserted her credit card into the card reader and waited for the usual tipping options to appear, 15%, 20%, 22%, and 25%. However, before she could click skip, the 20% option lit up orange, and an automatic $7 service tip was added to the bill. 

She told them it was incorrect

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The staff member printed the receipt, which now totaled $42, and handed it to the young woman. “Flustered and in the heat of the moment, I awkwardly explained that the price was wrong, that I hadn’t selected the tip, and that the machine had randomly added it on,” she said.

She asked for a refund

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With a blank face, the staff member behind the register asked if she wanted the tip removed. The young woman agreed so a manager was called. The manager, also wearing a blank expression, confirmed the request for a tip refund and then printed off the receipt. 

She felt terrible

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“As they were printing off a special receipt in silence, I wanted to melt into a puddle on the floor,” the woman said. Embarrassed, the woman thanked them awkwardly before standing aside to wait for their food.

Her boyfriend wasn’t helpful

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“As we waited, my boyfriend made a joke about hoping the staff didn’t spit in my food after what just happened,” she said. She asked her boyfriend if asking for the receipt back was the wrong thing to do, and he said, “Well, yeah. I wouldn’t have asked for the tip back.” 

Her family is suspicious

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Later, she retold the story to her family. Her father thought that the card reader was either broken or rigged. He said it could have been an intentional error, but her mother thought this was unlikely. 

She was worried about not paying

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Her sister told her that it would be easier to pay the tip next time. “Honestly, I agree with my sister – at this point, I’d absolutely pay the extra $7 just to avoid that incredibly awkward situation,” the woman said.

She asked for advice

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One person said, “They weren’t surprised it added your tip automatically. They were surprised you called them out. Have a friend go in there and see if it happens to them too, and if it does, call the police. That’s called theft.”

Someone else said, “Personally, I’d write a Yelp review about this because if other people are also experiencing the same thing and not asking for their money because it’s embarrassing, then this place is stealing a lot of money.”

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Source: Reddit